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January 09, 2025
Freshdesk is an all-in-one help desk solution developed by Freshworks. Alongside acting as a ticketing tool that allows customers to report issues they encountered with a product, Freshdesk also assists customer support teams in aligning their efforts to address these issues.
Users can leverage Freshdesk to open tickets and sub-tickets that delegate tasks to individuals and form meaningful workflows. Additionally, the platform excels in creating FAQ material and AI chatbots so customers can self-serve in more than forty languages. Its reporting capability gives users visibility into help desk performance, ticket lifecycle, recurring problem points, and customer satisfaction.
Peaka’s Freshdesk connector extends this powerful tool, allowing it to pull in data from other platforms. By joining ticketing data with their CRM or payment data, Freshdesk users can gain new insights to perfect their customer support strategy and improve customer segmentation.
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