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January 23, 2025
Jira Service Management (JSM) is a versatile service desk solution for managing service requests IT departments routinely receive. Built by Atlassian, JSM simplifies the management of both external and internal support requests, harmonizing IT workflows and optimizing resource allocation.
JSM comes with pre-made templates for common service requests and workflows, which simplify onboarding and allow users to launch a helpdesk right away. In addition to enabling engineering teams to manage customer requests and triage issues, the platform also helps create a knowledge base so internal users can self-serve.
JSM’s interaction with various systems turns it into a valuable source of data. Peaka’s JSM connector lets users integrate this data source with other sources like CRMs and payment platforms. By joining their JSM data with customer and payment data, users gain deeper insights into the service requests IT people face so they can improve their service desk strategy.
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